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Whether it’s about your order, our products, shipping, or anything else — our team is ready to help. Just check our FAQ or contact us anytime.
Do you ship overseas?
No, at the moment we only ship within USA.
How long will it take to get my orders?
It depends on where you are and what order you make. Some products will take 5-7 business days, others may take as long as 25 business days. Please, check the FAQ of product page for delivery timelines relevant for a particular product.
Where do I address my questions?
You can contact us through our contact page! We will be happy to assist you.
Can I trust your product quality?
Yes, all of our products have been carefully tested and comply with local regulations.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Maestro, Delta/Connect, Apple Pay, Google Pay, PayPal, and Shop Pay.
You can check out securely using your preferred card or digital wallet. With Shop Pay, you can pay in full or in installments.
What should I do if I have an issue with my order?
If you have any problems with your order — such as a delay, delivery issue, cancellation, or anything else — contact our customer support team at shop.support@asknebula.com.
We’re here to help and will do our very best to resolve any issues quickly.
How can I cancel or change my order?
Once your order is placed and processed, we can't make changes to the items or fully cancel your order, as we're committed to speedy fulfillment.
For any questions, reach out to our support team at shop.support@asknebula.com . While we can't promise changes or cancellations, we're here to assist!