FAQ
Need help or have a question?
Whether it’s about your order, our products, shipping, or anything else — our team is ready to help. Just check our FAQ or contact us anytime.
Do you ship overseas?
Currently, we only ship within the USA.
How long will it take to get my orders?
Delivery time depends on the product. Most of them arrive in 5 to 7 business days, while some specialty items may take up to 25 business days. For the most accurate delivery timeline, consult our order link or the product page.
Where do I address my questions?
You can contact us through our contact page! We will be happy to assist you.
Can I trust your product quality?
Yes, all of our products have been carefully tested and comply with local regulations.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay.
You can check out securely using your preferred card or digital wallet. With Shop Pay, you can pay in full or in installments.
What should I do if I have an issue with my order?
If you have any problems with your order — such as a delay, delivery issue, cancellation, or anything else — contact our customer support team at shop.support@asknebula.com.
We’re here to help and will do our very best to resolve any issues quickly.
How can I cancel or change my order?
Once your order is placed and processed, we can't make changes to the items or fully cancel your order, as we're committed to speedy fulfillment.
For any questions, reach out to our support team at shop.support@asknebula.com. While we can't promise changes or cancellations, we're here to assist!